Contact Fair Go Casino Support | 24/7 Live Chat & Email

We offer two ways to get in touch, and both are monitored by real people. Live chat is open 24 hours a day, every day of the year, so it's the best choice for anything time-sensitive: a login hiccup, a deposit that hasn't shown up, a question about your welcome bonus, or a game that froze mid-round. Email suits situations where you want to attach several screenshots, explain a longer back-story, or keep a written record of the conversation. We don't list a phone line or a postal address, so please use chat or email and you'll reach the right people straight away.

The more detail you give us up front, the quicker we can sort things out. Please tell us your username and the email address registered on your account so we can find you without back-and-forth. If something went wrong, add a screenshot or a short description of what you saw, including any error message. For payment queries, include the transaction ID, the method you used, the amount and roughly when you made it. If your question is about a promotion, mention the code you entered, such as WELCOME, and which deposit you were making. Never send your password or full card number.

Live chat is our fastest route, and you'll normally be connected with an agent while you're still on the page. Email takes a little longer because each message is read and handled properly rather than answered with a canned reply. Complicated cases, such as those that need a payments or verification review, may take additional time, and we'll tell you honestly where things stand rather than leave you guessing. To help us move quickly, keep everything about one issue in a single thread instead of opening several, and reply to our follow-ups as soon as you can.

Questions about signing up, logging in, changing details or closing your account are all welcome. As part of our standard identity checks, we ask new players to upload a photo ID and a recent utility bill. Doing this early means fewer delays when you request a withdrawal, so it's worth getting out of the way. If a document is rejected, tell us and we'll explain what's needed, whether it's a clearer image or a more recent bill. If you've forgotten your password or can't get into your account, contact us from chat and we'll walk you through recovery safely.

We can help with deposits, withdrawals and everything in between. Tell us which method you used, whether that's a card, Apple Pay, Google Pay, Neosurf, CashtoCode, eZeeWallet or a supported crypto coin, and we'll check what's happening. Withdrawals are usually processed within up to two business days, and having your account verified beforehand helps them along. It's worth remembering that the minimum withdrawal is AU$100, with limits per transfer, week and month, so if a payout looks different from what you expected, ask us and we'll explain the numbers. VIP members enjoy higher limits and priority handling.

If we've fallen short, we want to hear about it. Start by contacting our support team through chat or email, describing the problem and what outcome you'd like. Most issues are settled at this first stage. If you're not satisfied with the answer, ask for your case to be escalated and we'll have it reviewed by a more senior member of our team, with a clear explanation of the decision. Should you still feel the matter hasn't been resolved fairly, you're entitled to raise it with the regulator that oversees our licence. Keep copies of your messages and transaction details, as they make any review quicker.

Playing should stay enjoyable and within your means. You can set daily or monthly deposit limits, take a cooling-off break, or self-exclude, and our team will help you set any of these up quickly and without judgement. Simply tell us in chat or by email what you need; a self-exclusion request is treated as a priority. If gambling is causing you stress or affecting your finances or relationships, please reach out to an Australian support service for free, confidential advice. Gambling is for adults aged 18 and over, and it's never a way to make money. Play only what you can afford to lose.