Fair Go Casino FAQ 2026: Answers for Aussie Players

Hit the Sign Up button at the top right of our homepage and complete the form with your personal and account details. Once that's done, log in to your new account. From there you can upload your verification documents and make your first deposit. The whole process is quick, and you must be 18 or older to register.

We ask for a colour photo of your ID, such as a driver's licence or passport, plus a utility bill issued within the last two months. If you pay by card, we may also need clear copies of both sides of the card. We can request extra paperwork at any time, so keep your documents handy.

No. Each player is allowed a single real-money account. If we find duplicates, including ones opened with slightly different details, we close the extras, cancel any pending withdrawals and void the winnings from them. If you've had trouble with an existing account, contact our support team instead of opening a new one.

New players can claim a 100% match up to AU$200 on each of their first five deposits, which adds up to as much as AU$1,000 in bonus funds. You need a minimum deposit of AU$20 for each claim. The bonus is redeemable five times in total, and the same terms apply to every step.

When you make a deposit, open the bonus area and type in WELCOME before you confirm. On desktop that's the Coupons tab in the Cashier; on mobile, head to the Bonuses tab. You need to claim the bonus before you start playing with your deposit, otherwise it can't be applied afterwards.

Deposit bonuses carry a 30x requirement, calculated on your deposit plus the bonus amount. So if you deposit AU$100 and receive AU$100 in bonus funds, you'd need to wager a total of AU$6,000 before cashing out. Only pokies count towards this, so table games won't move the needle.

Yes, the cap is AU$10 per bet whenever a bonus is active, and that includes cashback offers. Going over it can void the winnings tied to that promotion, so keep an eye on your stake size. If you're unsure, drop it a little lower to stay safely inside the rules.

Deposit bonuses have no maximum cash-out cap, so what you win after meeting the wagering is yours to withdraw, subject to normal withdrawal limits. Other promotions, like free-money offers, do have their own ceilings. Always read the specific terms of any offer before accepting it.

Absolutely, bonuses are optional. You can deposit without entering any code and play with your own funds. Just remember that if you do want the welcome offer, the code has to be entered before your first spin. Some cashback promotions apply specifically to deposits made without a deposit bonus.

We accept Visa, Mastercard, Apple Pay and Google Pay, along with Neosurf, CashtoCode and eZeeWallet. For crypto, you can use Bitcoin, Lightning Bitcoin, Bitcoin Cash, Litecoin or Ethereum. Deposits must come from an account in your own name, as third-party cards are not permitted.

The lowest entry point is AU$5 when you pay with Lightning Bitcoin. Most other methods start at AU$20, which is also the minimum needed to qualify for our deposit bonuses. Depending on the method, the floor can sit anywhere between AU$5 and AU$25, so check the cashier before you pay.

We process payout requests within up to two business days. The fastest way to avoid delays is to complete your identity verification before you ask for your first withdrawal. VIP members enjoy priority handling. Keep in mind that you need to wager your deposit at least once before cashing out.

The minimum is AU$100, and each transfer can go up to AU$2,500. Across a week you can take out as much as AU$7,500, and the monthly ceiling is AU$30,000. Very large wins may be paid in instalments over several weeks. VIP players enjoy higher limits.

Whenever possible, we return funds through the same method you used to deposit, and payouts only go to accounts you own and control. We decide the final payout route. This is part of keeping your money secure and meeting our compliance obligations, so please use payment methods registered in your own name.

Our lobby features roughly 280 games across slots, table games, video poker, specialty titles, progressive jackpots, crash games, keno and live dealer tables. We also offer our own originals, including a pokie starring Kev the Koala. Everything is available in Australian dollars, with several crypto currencies supported as well.

No. For our welcome bonus, only pokies contribute to the wagering requirement. Table games, video poker and other non-pokie titles won't count, and some roulette bets are restricted while a bonus is active. Check the promotion terms before you play so your progress isn't wasted on games that don't qualify.

We don't offer a native app for iOS or Android, and you don't need one. The site runs fully in your mobile browser, giving you the whole lobby, banking, promotions and support on phones and tablets. We recommend Google Chrome, and there's a handy one-tap deposit button on the mobile homepage.

Our VIP programme rewards loyal players, and standout members are invited by our VIP hosts. Perks include cashback of up to 40% on busted deposits, higher withdrawal limits, faster payouts and a personal host. You'll also receive exclusive offers by email. Comp points can be swapped for free spins at 100 points per AU$1.

We use 128-bit SSL encryption to protect data passing between you and our site, and we verify player identities to guard against fraud. Our random number generator is also audited by an independent party. Please keep your login details private and never let anyone else play on your account.

Verification protects you and us. It confirms you're of legal age, stops anyone else from accessing your funds and satisfies anti-money-laundering requirements. It's an ongoing process, so we may occasionally ask for updated or additional documents, such as proof of where your funds come from. Completing it early keeps withdrawals smooth.

Yes. You can ask our support team to put daily or monthly deposit limits on your account, and we also offer cooling-off periods and self-exclusion. Setting a limit before you play is a smart habit. Decide what you can comfortably afford to lose, and treat gambling as entertainment rather than a way to make money.

Take a break straight away. You can use our cooling-off or self-exclusion tools, or contact us and we'll help you set them up. Free, confidential support is also available through Australian services such as Gambling Help Online. Please never chase losses, and remember that you must be 18 or over to play.

Our team is on hand 24/7 through live chat, and you can also reach us by email. Whether it's a bonus question, a banking query or a verification hiccup, we're happy to help. Having your account details ready speeds things up. Note that complaints should be submitted in writing within 14 days.